Refund and Returns Policy

1. Our Return Policy

Devashkaa Collectives offers women's innerwear, including bras, panties, and multicolor collections. Due to the personal nature of these products, we do not offer standard returns for change of mind, personal preference, or ordering the wrong size.

Please carefully review the product description, available options, and relevant size or fit information before confirming your purchase.

2. Refund Policy

We do not offer standard refunds for change-of-mind purchases or personal preferences.

However, if your order involves a payment error, an unfulfilled order, or a product issue that qualifies for a remedy under applicable law, please contact our support team. We will review the circumstances and explain the appropriate resolution.

Any refund that is approved or legally required will be processed in accordance with applicable requirements and the relevant payment provider's procedures.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or materially different product, please contact us as soon as reasonably possible after delivery.

Please provide the following details:

• Your order number and registered contact details.
• A brief description of the issue.
• Clear photographs of the product and packaging, where relevant.

Our team will review your concern and communicate the available resolution, which may include a replacement, repair where appropriate, refund, or another remedy depending on the circumstances and applicable law.

4. Exchange Policy

We do not offer standard exchanges for personal preference or size-related reasons. If you receive an incorrect or defective item, please contact customer support so that we can review the issue and advise you on the available options.

5. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at +91 91127 04641. We will check the processing and dispatch status and inform you whether cancellation is possible.

Where an order cannot be fulfilled or cancellation gives rise to a refund under applicable law or our confirmed order terms, the appropriate refund will be handled accordingly.

6. Refund Processing

If a refund is approved or legally required, we will communicate the applicable process and expected timeline. The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI service, or payment provider.

If you have not received an expected refund within the communicated timeframe, please contact us with your order and payment details. Never share your UPI PIN, OTP, or banking password.

7. Return Shipping

Since standard returns are not offered, routine return shipping is not applicable. If we ask you to send an item back as part of an approved resolution, our support team will explain the applicable procedure and shipping arrangements.

Nothing in this policy limits any shipping-cost or other consumer remedy that must be provided under applicable law.

8. Important Information

• Please check your product details before placing an order.
• Keep your order confirmation until the transaction and delivery are complete.
• Contact us promptly if you notice a problem with your order.
• Our team will assess concerns individually and communicate the next steps.

9. Contact Customer Support

Have a question about your order, payment, delivery, or product? Contact our team and share your order details so we can assist you.

This policy should be read alongside our Terms & Conditions and Privacy Policy.