Privacy Policy

1. About This Policy

This Privacy Policy applies to your use of the Devashkaa Collectives website and related shopping and customer support services. It should be read together with any applicable terms and conditions displayed on our website.

By using our website, you acknowledge that you have had the opportunity to read this policy. Where consent is legally required, we will seek it separately as applicable.

2. Information We Collect

We may collect information that you provide directly when placing an order, contacting us, or using our website. Depending on your interaction with us, this may include:

• Your name and contact details, including email address and phone number.
• Billing address, shipping address, and delivery PIN code.
• Order details, purchased products, quantities, and transaction status.
• Messages, enquiries, and information you choose to share with our customer support team.
• Technical information such as IP address, browser type, device information, and website usage data, where collected.

Please provide only the information necessary to complete your purchase or resolve your enquiry.

3. How We Use Your Information

We may use your information for the following purposes:

• To process orders and coordinate product delivery.
• To send order confirmations and relevant order updates.
• To respond to questions through email, phone, or WhatsApp.
• To process payments through available payment providers.
• To manage website operations, prevent misuse, and improve our shopping experience.
• To maintain business records and meet applicable legal obligations.
• To send promotional communications where appropriate consent has been obtained or another lawful basis applies.

4. Payments and Payment Security

Payments made through our website may be processed by third-party payment service providers. Their payment pages and services may be governed by their own privacy policies and security practices.

We do not ask you to share your complete card number, banking password, UPI PIN, or OTP through customer support. Please never disclose these confidential payment credentials to anyone.

We take reasonable steps to protect the information handled by our website. However, no online transmission or storage system can be guaranteed to be completely secure.

5. Order Delivery and Service Providers

To fulfil your order, we may share relevant information, such as your name, phone number, shipping address, and order details, with delivery partners, payment providers, website hosting providers, and other service providers where necessary.

We share information only for relevant business purposes and take reasonable steps to work with service providers that handle information appropriately.

6. WhatsApp and Customer Support

You can contact Devashkaa Collectives through our business WhatsApp number, phone, or email. If you contact us through WhatsApp, your messages and related information may also be processed by WhatsApp under its own privacy terms.

We may use the information you share to answer product questions, check order status, and help resolve payment, delivery, or product-related concerns.

Please avoid sending sensitive financial information through messaging services.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, maintain shopping cart sessions, and understand website performance.

If analytics or advertising tools are enabled, they may collect information about how visitors interact with the website, subject to applicable consent requirements.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website features.

8. Data Sharing and Disclosure

We do not sell your personal information as part of our ordinary business operations. We may disclose relevant information in the following circumstances:

• To service providers who help operate our website and fulfil orders.
• When required by applicable law, court orders, or lawful requests from authorised authorities.
• When reasonably necessary to protect our customers, business, website, or legal rights.
• In connection with a business restructuring or transfer, subject to applicable legal requirements.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, manage orders and customer support, maintain required records, and comply with applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to any applicable record-retention requirements.

10. Data Protection

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, alteration, or disclosure.

You can also help protect your information by using secure devices, keeping account credentials confidential, and contacting us if you suspect unauthorised use of your account.

11. Your Privacy Rights

Subject to applicable law, you may be entitled to request access to certain personal information, correction of inaccurate information, or deletion of information where legally permitted. You may also withdraw consent where processing is based on your consent.

To submit a privacy-related request, contact us using the details below. We may need to verify your identity before processing the request.

Certain information may need to be retained where required by law or necessary to resolve legal or transactional matters.

12. Children's Privacy

Our website is intended for people who can lawfully make purchases under applicable law. We do not knowingly seek to collect children's personal information without any consent or safeguards required by law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

13. External Websites

Our website may contain links to third-party websites or services, including payment providers and messaging platforms. We are not responsible for the privacy practices of external services. We encourage you to review their respective privacy policies before sharing information.

14. Changes to This Privacy Policy

We may update this policy when our business practices, website features, or legal obligations change. Any revised version will be published on this page with an updated effective date.

We encourage you to review this page periodically to understand how your information is handled.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact Devashkaa Collectives.

This policy describes our intended privacy practices. Please ensure it accurately reflects the tools, payment providers, cookies, and data-handling practices actually used by your website before publication.